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FREQUENTLY ASKED QUESTIONS

How can I book in?

You can either email us at info@signaturepropertyuk.com or submit an enquiry via our website.

When should I book in?

Rooms are offered on first-come first-serve basis, so our availability fluctuates daily across our properties. Please submit your booking requests as soon as possible to avoid disappointment.

Is a deposit required?

We operate on a Rent Advance system, meaning no deposit is required. If you require further information, please don’t hesitate to contact us.

What if I am an international student?

We welcome all students and ask that you have all the relevant documentation to hand prior to making your enquiry.

How secure is the accommodation we provide?

We treat your safety as a priority and as such, all our rooms and apartments have high quality locks fitted. We also have CCTV in operation across our properties.

Which building would be the best one for me?

This is entirely a personal decision, and we would encourage you to read through the site and room descriptions on our website. It might be that a specific location, room type or price point would be best suited to your needs, and we take pride in covering a wide range of preferences.

Can I view the room before booking in?

Of course! We offer both in person and virtual viewings. Please note, if your enquiry is submitted very close to your desired move in date, availability will likely be limited.

Where can I find the EPC and Gas Certificate?

You can request copies of these documents by emailing info@signaturepropertyuk.com. We’ll send the relevant certificates directly to you.

Who can I contact if I need help?

If you choose to onboard with us, your welcome pack will include a full list of staff contacts and support numbers. For any immediate queries, please email info@signaturepropertyuk.com.

Where can I access more information about off-campus accommodation?

If you’re a University of Birmingham student, you can explore off-campus options through Housr, the platform the university is now using.

How quickly can I expect a response after contacting you?
  • Priority One (Emergency): Within 24 hours
  • Priority Two: Within 5 working days
  • Priority Three: Within 28 days
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